At US Vintage Clothing Sales, we stand behind the authenticity and quality of every vintage piece we curate. However, we understand that sometimes a garment doesn’t fit right or match your expectations. Our returns policy is designed with the same care we put into selecting our vintage collections.
- All returns must be initiated within 15 days of receiving your order
- Items must be in original condition with all tags attached
- Final sale items (see below) cannot be returned or exchanged
- Customers are responsible for return shipping costs
Our Return Process
Step 1: Initiate Your Return Request
Email our vintage-obsessed customer service team at [email protected] with the following information (or use our template below):
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number (RAN) and shipping instructions. Please include this RAN clearly on your return package.
Step 3: Ship Your Return
Package the item securely in its original condition (with tags attached) and ship to:
US Vintage Clothing Sales Returns3660 Edsel Road
Sylmar, US 91342
We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
Refund Process
Timeline:
- Once we receive your return, please allow 3-5 business days for inspection
- Refunds are processed within 2 business days after approval
- Your bank may take 5-10 business days to post the refund to your account
Refund Method:
Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Shipping fees are non-refundable unless the return is due to our error.
Exchanges
Due to the one-of-a-kind nature of vintage clothing, we cannot guarantee item availability for exchanges. We recommend returning your item for a refund and placing a new order for your desired piece.
Final Sale Items
The following vintage treasures cannot be returned due to their rare nature:
- All authenticated vintage denim jeans (due to sizing variations inherent in vintage pieces)
- Limited edition vintage jerseys with player customization
- Any items marked “Final Sale” or “As Is” in the product description
Questions?
Our team of vintage specialists is happy to help with any return questions at [email protected]. We typically respond within 24 hours.
Happy vintage hunting!
– The US Vintage Team
